​Norfolk and Suffolk NHS Foundation Trust (NSFT), providers of the Norfolk well-being service and mental health care services
have launched First Responsea new 24/7 helpline offering immediate advice,
support and signposting for people with mental health difficulties.
The helpline is open to social care colleagues as well as other
healthcare professionals who may need advice when working with individuals who are undergoing mental health difficulties
or who need to refer someone. It is also available to members of the public of any age.
If you are experiencing something that makes you feel unsafe, distressed or worried
about your mental health – call the helpline on 0808 196 3494
If you want to remain anonymous and would prefer that the person
answering your call doesn’t see your telephone number,
​ you can turn off your caller ID in your phone’s settings.

You can contact the NHS on 111 if you have a non-emergency medical query.
101 non-emergency police number
Remember to call 999 for all other emergencies.


Useful contacts for students:-

YoungMinds – www.youngminds.org.uk
Place2Be – improving mental health – www.place2be.org.uk
Living Life to the Full, lots of support including CBT https://llttf.com/
Kooth – “Need to talk” online support www.kooth.com
Mermaids –  Call 0808 801 0400 www.mermaidsuk.org.uk
Frank – Call 03001236600
Victim Support – Call 08081689111 www.victimsupport.org.uk
Samaritans – Call 116 123
Mind – www.mind.org.uk
Kaleidoscope Group – www.kaleidoscopeplus.org.uk
Children & Young Person’s Health Service www.justonenorfolk.nhs.uk/our-services/chathealth   for 11-19yr olds- text service.

Who can I contact in an emergency?

Childline: 0800 1111
Emotional support for children and young people on issues relating to child abuse, bullying etc.

Samaritans. Helpline: 116 123
Email jo@samaritans.org
24hr service offering emotional support.

Contact trained helpline counsellors 24 hours a day by email or online reporting form.
Also call us Monday to Friday 8am – 10pm or 9am – 6pm at the weekends

0808 800 5000


Useful contacts for parents/carers:-

We understand that many people with autism and their families are being directly impacted, seeing disruptions in services and coping with the uncertainty of what comes next. We want to share some resources and information that may help you at this time. This page will be updated regularly as new content is developed.

ASD- Helping Hand – Lots of general advice and guidance plus a COVID-19 Live Webchat on Saturday mornings.

Money Advice Hub
Money Advice Hub have been very busy over the last week developing our new Coronavirus information site, which I would encourage you to have a quick look

Children & Young Person’s Health Service, Norfolk
Advice around staying safe during COVID—19 including health, hygiene and keeping the family entertained.

Gingerbread- Single parents- equal families.
Single parent families are worried about the impact of the coronavirus, also known as COVID-19, on their families. This page collects together information that is especially helpful to single parents.

Ask Lily
Lily is online, in the community, and face-to-face to help adults in West Norfolk and Swaffham get involved in our community.