NHS 111 option 2

NHS 111 option 2 is a helpline for people of all ages in Norfolk and Suffolk who need urgent mental health support. The helpline is available all day, every day.
If you are experiencing something that makes you feel unsafe, distressed or worried about your mental health, telephone the helpline:
Dial 111 and select the mental health option (option 2)

Who can call?

The helpline is available to members of the public of any age, regardless of whether they are an existing service user.
The line is also open to other healthcare professionals, as well as social care colleagues and police personnel. This is for advice when working with individuals who are undergoing mental health difficulties or may wish to refer someone.

What happens when I call?

A trained mental health professional answers calls and will be able to listen to your concerns and help you get the support you need.

What if I want to remain anonymous?

If you would prefer that the person answering your call doesn’t see your telephone number, you can turn off your caller ID in your phone’s settings.


You can contact the NHS on 111 if you have a non-emergency medical query.
101 non-emergency police number
Remember to call 999 for all other emergencies.


Useful contacts for students:-

YoungMinds – www.youngminds.org.uk
Place2Be – improving mental health – www.place2be.org.uk
Living Life to the Full, lots of support including CBT https://llttf.com/
Kooth – “Need to talk” online support www.kooth.com
Mermaids –  Call 0808 801 0400 www.mermaidsuk.org.uk
Frank – Call 03001236600
Victim Support – Call 08081689111 www.victimsupport.org.uk
Samaritans – Call 116 123
Mind – www.mind.org.uk
Kaleidoscope Group – www.kaleidoscopeplus.org.uk
Children & Young Person’s Health Service www.justonenorfolk.nhs.uk/our-services/chathealth   for 11-19yr olds- text service.

Who can I contact in an emergency?

Childline: 0800 1111
Emotional support for children and young people on issues relating to child abuse, bullying etc.

Samaritans. Helpline: 116 123
Email jo@samaritans.org
24hr service offering emotional support.

Contact trained helpline counsellors 24 hours a day by email or online reporting form.
Also call us Monday to Friday 8am – 10pm or 9am – 6pm at the weekends

0808 800 5000


Useful contacts for parents/carers:-

We understand that many people with autism and their families are being directly impacted, seeing disruptions in services and coping with the uncertainty of what comes next. We want to share some resources and information that may help you at this time. This page will be updated regularly as new content is developed.

ASD- Helping Hand – Lots of general advice and guidance plus a COVID-19 Live Webchat on Saturday mornings.

Money Advice Hub
Money Advice Hub have been very busy over the last week developing our new Coronavirus information site, which I would encourage you to have a quick look

Children & Young Person’s Health Service, Norfolk
Advice around staying safe during COVID—19 including health, hygiene and keeping the family entertained.

Gingerbread- Single parents- equal families.
Single parent families are worried about the impact of the coronavirus, also known as COVID-19, on their families. This page collects together information that is especially helpful to single parents.

Ask Lily
Lily is online, in the community, and face-to-face to help adults in West Norfolk and Swaffham get involved in our community.